TERMS & CONDITIONS

This website is provided by Down Under Surf Co (DUSC). By using this website or downloading materials from the site, you agree to abide by the terms and conditions detailed here. If you do not agree to abide by these terms and conditions please do not use the site or download materials from the website.

The materials provided on this website may contain inaccuracies, typographical errors and out-of-date information. DUSC does not warrant the accuracy of the information or materials, or any advice, opinion, statement or any other information displayed or provided via this website. By using this website you acknowledge that any reliance upon the information provided within this website is solely at your own risk. DUSC may, at any time, make any change to the site, information or prices. The information and materials provided on this site are provided “as is” without any warranty, express or implied, of any kind.

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, DUSC shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. DUSC shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, DUSC shall immediately issue a credit to your credit card account in the amount of the charge.

Subject to the terms and conditions set forth on this page, DUSC grants you a non-exclusive, non-transferable, limited right to access and use this site and the information and materials provided.

DUSC gives you authority to view and download material on this website only for your personal, non-commercial use subject to the following restrictions:

• Retain, on all copies of the materials downloaded, all copyright and proprietary notices contained within the materials.
• You may not modify the materials in any way or reproduce, publicly display or distribute materials for any commercial us.
• You may not transfer the information or materials on this website to anyone unless you give them notice of the above Terms and Conditions, and they agree to these Terms and Conditions.
• You further agree to comply with all copyright laws regarding your use of the content of this website and to prevent any copying of materials provided within this website.

This website will, from time to time, link to external websites operated by other entities. If you visit these external sites you do so at your own risk and it is your responsibility to take measures against viruses and other destructive elements. We make no warranty and do not endorse any website dusc.com.au links to, or the products or services they provide.

Any information provided by you to DUSC is protected by our Privacy Policy. You agree that any information provided by you can be used for the purpose for which it was intended, as well as contact from us with information relevant to your visit from time-to-time.

In no event shall DUSC be liable to any entity for any direct, indirect, consequential or other damages (including, without limitation, any lost profits, business interruption, loss of information or programs or other data on your information handling system) that are related to the use of, or the inability to use, the content, materials, and functions of the site or any linked website, even if DUSC is expressly advised of the possibility of such damages.

PLEASE READ BEFORE MAKING PAYMENT ON BOARDS TO BE FREIGHTED:

Freight costs on Surfboards will be determined after the surfboard sale. In order to ship your surfboard at the best possible price, we require your shipping address before arranging shipping quotes.

DUSC has sourced the most reliable, efficient, and secure freight company. We can arrange freight on your behalf at your own expense and at your own risk. Alternatively, you can organise a collection by a freight company of your choice. Our preferred freight company for online purchase will provide you with a reference number to track your order. Every single board is examined to ensure it is defect free before leaving the store. We make sure the fins are in the box and this is signed off on before shipping the boards. We take drastic measures to ensure our boards arrive safely at your door. The boards are all heavily bubble wrapped, the rails are wrapped with cardboard along with the tail and nose. The boards are then placed into a solid cardboard box where more bubble wrap and cardboard is used to reinforce the board. After this process the board leaves the store. DUSC is not liable for any damage that may occur during freight. We take all precautions to ensure our boards are packaged adequately before leaving our warehouse. If your board is damaged in transit by a 3rd party we will not be held liable. Please ensure you inspect the product upon delivery before signing off with the driver.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

When purchasing from DUSC your financial details are passed through a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology. 256-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. You can confirm this by looking for the 'padlock' symbol in your web browser's status bar on checkout. If you have any questions regarding our security policy, please contact us at surf@dusc.com.au.

DUSC respects your privacy and will keep all of your personal details secure and confidential. We guarantee to never disclose, sell, rent or exchange your personal details to any third party for any reason, unless required by law. We only collect details that are necessary to process your order.

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

If you intend to return your product and/or accessory, please ensure you provide the original receipt to management. Failing to do so may hinder your opportunity to a proper resolution including, but not limited to, issuing an exchange, store credit or gift card.   

DUSC is not obligated by law to issue you with a refund if you change your mind or purchase the wrong size.